Our dedicated team of expert webmasters are experienced and skilled to help your business easily manage your website moves, adds and changes with professional support.
No longer do you need to hire or train a staff member or do it yourself. Send your needs to us and we will take care of your website needs with quality and care!
- If you are busy and need something done – send it to your support team
- If you accidentally messed something up on your website – send it to us
- If you are not sure how to make something look good on the website – let us help you
- You want to change some things and want it done right – We are ready for it.
Your webmaster team is available to help you five days a week and 24/7 if any emergency arises.
What is Support?
Webmaster support is here to help with the upkeep and active edits, additions, or changes on your website with up to 60 minutes a month are available to you. An active website drives business, helps with SEO and you always want your website to present online amazingly. Any website task that can be completed in the dashboard of your website’s content management system, we’re happy to do it for you!
Web Support is included in your Managed service. To receive your support, send an email to
support@webservice.team.
NOTE – Support does not include any requests that requires development (coding work), installing and configuring new modules or features, copywriting or graphic design work. Support is up to 60 minutes a month for any move, add or change that can be completed from the website dashboard.
Frequently asked question
How fast is the turnaround for support requests?
- Average turnaround is 2 – 5 days but may be faster or slower depending on support volume.
- An automated first response should be sent to you instantly with an assigned ticket number.
- A team member should follow up shortly afterwards, on average they will follow up within a few hours.
- Items provided 5 business days prior to end of month may be completed in the following month.
- If deadline on tasks are needed, no problem. Please submit the work no later than 5 business days prior to deadline so we can schedule your needs.
How does support work if I have business email?
- We will provide support and manage your email services to ensure your email server is working and sending properly.
- We can identify domain problems but cannot guarantee support of domain issues if We do not manage the domain. Ask us about managing the domain to help you with support for these types of issues.
- We are passionate about email support, but we limit support needs to issues within web browser email portal.
- Device setup with email clients such as outlook, phones, email readers are limited to written support guides.
- Email issues that are happening via network security blocks or other email screening is not a Web Service Team email issue though we are happy to help identify these problems if possible.
How does support of my Domain name work?
- Web Service Team supports and manages the proper configurations and record updates, as long as we are managing the domain.
How do I best utilize Webmaster Support?
- The best way to use your support is by sending a direct email to support@webservice.team, you can also call us directly and we can create a support ticket for your issue on your behalf.
What do I do if I have an urgent request?
- Urgent requests are items that impede business if otherwise not handled immediately. Please call our office for Urgent matters. These types of requests include “shopping cart not working”, “website down”, “website hacked”, “email down”, or otherwise inaccessible digital services. If all lines are busy and no one picks up the phone, phone messages are emailed to the support team and alerts kick off so that they are aware to quickly respond.
- You can also submit urgent by adding the word URGENT to the subject line of emails sent to support. This triggers a global alert to the technical team and leadership, prompting a representative to communicate with you right away.
What if Web Service Team did NOT design and develop my website?
- Our managed services are still available and include your privately managed dedicated servers, firewalls, security software, software license maintenance, daily account and server backups, dual datacenter reliability, reports and more. You also have SUPPORT. Please note, older sites or websites coded with issues will often require a developer or designer to get involved to fix things.
- Because of this, seemingly easy support issues become development tasks. We will do our best to assist and keep you informed of these challenges and any billing.
I have a project that isn’t a typical support request, what should I do?
- JLB is more than happy to accommodate any request you have for your email and website marketing needs. Please don’t hesitate to send these requests to support.
- If your request is for something in the arena of design or website development, a team member will respond with an estimate on the cost for the request and how long it might take to complete.
- Unless you let us know not proceed with the request, we will get started right away and complete your request.
- If you are looking for website marketing needs, like improving your search ranking with google through SEO, we can get a marketing expert on our team to reach out to you and schedule a meeting.
- For everything else, we will let you know at the soonest if it is a request we can accommodate and be as helpful as possible.
8. What will any invoices look like for support work I requested?
- If support has exceeded the complimentary 60 minutes of support per month, you may get an invoice. The invoice will have the support ticket number, for example #123123, That number shows up on email responses from our support system sent to your inbox. If you send in a request to support our team will get started right away and will work on the request to completion. There isn't a way to certify a ticket or set of tickets will take less than your complimentary 60 minutes each month.